MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)
Summary Organizational Location:
This position is with the Department of Homeland Security, within U.
S.
Customs and Border Protection, U.
S.
Border Patrol, Houlton Sector Headquarters, Mission Readiness Operations, Hodgdon, ME.
Responsibilities This position will allow you to use your experience to provide advisory and technical services to CBP management.
Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by analyzing and refining existing work methods and developing new methods and procedures.
This position starts at a salary of $57,118.
00 (GS-9, Step 1) to $89,835.
00 (GS-11, Step 10) with promotion potential to $89,835.
00 (GS-11 Step 10).
GS Salary:
Visit this link to view the locality pay tables by geographic area.
If you do not see your geographic area listed, select the Rest of United States pay table.
In this Mission Support Specialist (Workforce Management) position, you will be applying a wide range of administrative programs, concepts, laws, policies, practices and analytical methods to address technical issues or problems that contain several interrelated issues in workforce management.
Processing personnel-related actions including promotions, reassignments, or changes in working conditions.
Assisting supervisors with managing base pay, premium pay, overtime and leave administration.
Researching and analyzing data to make recommendations and resolve problems including complaints, grievances and arbitrations.
Preparing briefs, project papers, reports and memos involving personnel issues to foster understanding and acceptance of findings and recommendations.
Identifying, evaluating and recommending appropriate human resource interventions to resolve complex interrelated human resources problems and issues.
Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.
S.
residency for at least three of the last five years (additional details below) You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.
Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
Please review further details via the following link.
Qualifications
Experience:
You qualify for the GS-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Coordinating administrative programs supporting workforce management (i.
e.
personnel, payroll, worker's compensation); Maintaining productivity standards and measures of performance Preparing preliminary and finished reports and related documents
Experience:
You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Coordinating and monitoring a variety of administrative projects related to workforce management and/or related areas (i.
e.
personnel, payroll, benefits, etc.
).
Identifying and recommending solutions to a wide range of problems relevant to workforce management.
Analyzing data from a variety of sources to develop trends, patterns, and estimates.
Preparing preliminary and finished reports and related documents NOTE:
Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.
Please see the Required Documents section below for additional resume requirements.
Education Substitution:
GS-09:
A Master's degree, two full years of graduate education, a J.
D.
or an LL.
B.
degree from an accredited college or university may substitute for experience required at this level.
Check with your school to determine how many credit hours comprise two years of graduate education.
If that information is not available, use 36 semester or 54 quarter hours.
GS-11:
A Ph.
D or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.
M.
degree from an accredited college or university may substitute for experience required at this level (a course of study in business, international business or a related field is qualifying).
Check with your school to determine how many credit hours comprise three years of graduate study.
If that information is not available, use 54 semester or 81 quarter hours.
Combining Experience and Education:
To combine your education and experience, you must convert each to a percentage, and then add the percentages.
The combined total of your percentage of education and experience must equal at least 100% in order to qualify.
Note, only graduate education in excess of two full years may be used to qualify.
If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.
To calculate your percentage of graduate education, divide the number of graduate semester hours by 18.
To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience.
Add your percentages of education and experience.
The two percentages must total at least 100%.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must:
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/03/2023.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Background Investigation:
U.
S.
Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.
During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.
g.
, marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.
For additional information, review the following links:
Background investigation and the e-QIP process.
Residency:
There is a residency requirement for all applicants not currently employed by CBP.
Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.
If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
Working for the U.
S.
Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.
S.
government Participation in a study abroad program sponsored by a U.
S.
affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.
S.
government Probationary Period:
All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.
Current and former federal employees may be required to serve or complete a probationary period.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the federal government, you are not CTAP/ICTAP eligible.
View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.
To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position.
In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.
Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR ? 213.
3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR ? 315.
707.
Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Additional Information Bargaining Unit:
This position is not covered under the bargaining unit Reasonable Accommodation (RA) Requests:
If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Special Appointing Authority:
See THIS JOB IS OPEN TO section for what Special Appointing Authorities may apply.
Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below.
You must provide documentation supporting your eligibility prior to the closing date of this announcement.
If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement.
Veterans Military spouses Effective until August 12, 2023, any spouse of a member on active duty may be eligible Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A.
It does NOT need to detail your specific disability, medical history or need for accommodation.
For more information visit this link.
Peace Corps and VISTA Other miscellaneous hiring authorities Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.
DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Learn more about E-Verify including your rights and responsibilities.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
This position is with the Department of Homeland Security, within U.
S.
Customs and Border Protection, U.
S.
Border Patrol, Houlton Sector Headquarters, Mission Readiness Operations, Hodgdon, ME.
Responsibilities This position will allow you to use your experience to provide advisory and technical services to CBP management.
Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by analyzing and refining existing work methods and developing new methods and procedures.
This position starts at a salary of $57,118.
00 (GS-9, Step 1) to $89,835.
00 (GS-11, Step 10) with promotion potential to $89,835.
00 (GS-11 Step 10).
GS Salary:
Visit this link to view the locality pay tables by geographic area.
If you do not see your geographic area listed, select the Rest of United States pay table.
In this Mission Support Specialist (Workforce Management) position, you will be applying a wide range of administrative programs, concepts, laws, policies, practices and analytical methods to address technical issues or problems that contain several interrelated issues in workforce management.
Processing personnel-related actions including promotions, reassignments, or changes in working conditions.
Assisting supervisors with managing base pay, premium pay, overtime and leave administration.
Researching and analyzing data to make recommendations and resolve problems including complaints, grievances and arbitrations.
Preparing briefs, project papers, reports and memos involving personnel issues to foster understanding and acceptance of findings and recommendations.
Identifying, evaluating and recommending appropriate human resource interventions to resolve complex interrelated human resources problems and issues.
Requirements Conditions of Employment You must be a U.
S.
Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.
S.
residency for at least three of the last five years (additional details below) You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.
Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
Please review further details via the following link.
Qualifications
Experience:
You qualify for the GS-9 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Coordinating administrative programs supporting workforce management (i.
e.
personnel, payroll, worker's compensation); Maintaining productivity standards and measures of performance Preparing preliminary and finished reports and related documents
Experience:
You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Coordinating and monitoring a variety of administrative projects related to workforce management and/or related areas (i.
e.
personnel, payroll, benefits, etc.
).
Identifying and recommending solutions to a wide range of problems relevant to workforce management.
Analyzing data from a variety of sources to develop trends, patterns, and estimates.
Preparing preliminary and finished reports and related documents NOTE:
Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.
Please see the Required Documents section below for additional resume requirements.
Education Substitution:
GS-09:
A Master's degree, two full years of graduate education, a J.
D.
or an LL.
B.
degree from an accredited college or university may substitute for experience required at this level.
Check with your school to determine how many credit hours comprise two years of graduate education.
If that information is not available, use 36 semester or 54 quarter hours.
GS-11:
A Ph.
D or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.
M.
degree from an accredited college or university may substitute for experience required at this level (a course of study in business, international business or a related field is qualifying).
Check with your school to determine how many credit hours comprise three years of graduate study.
If that information is not available, use 54 semester or 81 quarter hours.
Combining Experience and Education:
To combine your education and experience, you must convert each to a percentage, and then add the percentages.
The combined total of your percentage of education and experience must equal at least 100% in order to qualify.
Note, only graduate education in excess of two full years may be used to qualify.
If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.
To calculate your percentage of graduate education, divide the number of graduate semester hours by 18.
To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience.
Add your percentages of education and experience.
The two percentages must total at least 100%.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, Peace Corps, AmeriCorps) and other organizations (e.
g.
, professional; philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience.
You must:
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/03/2023.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Background Investigation:
U.
S.
Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.
During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.
g.
, marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.
For additional information, review the following links:
Background investigation and the e-QIP process.
Residency:
There is a residency requirement for all applicants not currently employed by CBP.
Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.
If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
Working for the U.
S.
Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.
S.
government Participation in a study abroad program sponsored by a U.
S.
affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.
S.
government Probationary Period:
All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.
Current and former federal employees may be required to serve or complete a probationary period.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the federal government, you are not CTAP/ICTAP eligible.
View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.
To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position.
In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.
Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR ? 213.
3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR ? 315.
707.
Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Additional Information Bargaining Unit:
This position is not covered under the bargaining unit Reasonable Accommodation (RA) Requests:
If you believe you have a disability (i.
e.
, physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.
Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.
Decisions on requests for RA are made on a case-by-case basis.
If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments.
You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.
To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Special Appointing Authority:
See THIS JOB IS OPEN TO section for what Special Appointing Authorities may apply.
Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.
If you are a member of one of these groups, you may not have to compete with the public for federal jobs.
To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below.
You must provide documentation supporting your eligibility prior to the closing date of this announcement.
If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement.
Veterans Military spouses Effective until August 12, 2023, any spouse of a member on active duty may be eligible Individuals with Disabilities The proof of disability documentation must specify that you are eligible to apply using Schedule A.
It does NOT need to detail your specific disability, medical history or need for accommodation.
For more information visit this link.
Peace Corps and VISTA Other miscellaneous hiring authorities Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.
DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
Learn more about E-Verify including your rights and responsibilities.
Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
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